Unable to add Box via "Add a Place" in Microsoft 365 applications Until Box provides a permanent solution we will just have to work around the file count inconsistencies. Box does not currently have an ETA for a fix. Note: If you have folders where the file counts change frequently you are more likely to repeatedly run into the file count issue. For a full explanation of the issue, please see the Box support document: Storage Usage Or File Count In My Account Is Incorrect Please contact DoIT Help Desk if you believe your storage reporting is incorrect. This can only be corrected by Box Support. There is a known issue that can result in Box displaying an incorrect file count for a folder or inaccurate storage for an account. It is possible that the storage reported for your UW-Madison Box account is incorrect. While your browser is trying to be helpful by creating shortcuts based on visited sites, it's actually causing confusion. The link does require that you login to UW-Madison Box in order to view the contents and this gives the impression that you are logging into another user's account. Why does it look like I am logging into someone else's account? The browser is keeping the link to the shared Box folder in your history, when you attempt to login to your UW-Madison Box account the browser matches on the link to the shared folder instead.
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